AG Communications Limited licence status

The AG Communications Limited licence on the register

The Gambling Commission's public register holds a record for AG Communications Limited. Its licence summary lists three remote activities under one licence number, with these start dates:

• Casino (Remote), from 1 November 2014;
• General Betting Standard, Real Event (Remote), from 28 September 2017;
• Bingo (Remote), from 27 August 2019.

What Surrendered means

The register's own definition says the licence has been given up by the business because it is no longer required. Suspended and Revoked are separate statuses, and the register defines Suspended as suspended by the Commission pending investigation. The register does not say why this business gave the licences up, and this page draws no conclusion about the reason. What the status shows is narrower: the register marks all three licences as given up, with an end date of 23 October 2026.

Mr Play and the domain search

Searching the register for mrplay.com returns this business, with the domain in its list of domain names, so Mr Play is matched to the record on that basis. The register adds that domain and trading names are supplied by the gambling business and that the Commission cannot vouch for their accuracy. A listing therefore shows only that the business reported the domain. It says nothing about ownership or conduct, and it does not show a live licence, since this entry stays on the register with every activity surrendered.

A different company name in an older record

An older record on this site named a different company as the operator of Mr Play, with another licence suffix and an active status. A register search for that company's name returned no business, and nothing on the register connects it to AG Communications Limited. The register shows the 039483 number under AG Communications Limited, with the suffix given in the record box. This page draws no group link and follows the register alone.

How the Gambling Commission regime works

The Commission was set up under the Gambling Act 2005 and regulates people and businesses providing gambling in Great Britain. A business needs its licence to provide remote gambling to consumers there, including a business based abroad. This regime concerns customers in Great Britain. It grants nothing in the Arab states.

Licence Conditions and Codes of Practice bind every licensee. They cover protection of customer funds, anti-money-laundering, identity verification before a customer may gamble, harm monitoring from the moment an account opens, and self-exclusion, including participation in a national multi-operator scheme. Customers' money held by a licensee must be kept in a separate bank account, yet the Commission says deposits are not protected like a bank account and segregation gives no promise of repayment if a business fails.

Complaining about a gambling business

The Commission says plainly that it does not resolve or decide complaints about gambling transactions. Its guidance sends the customer to the business first, with dates, amounts and evidence, and the business has eight weeks. After that, a free independent ADR provider can look at the case, usually with a deadlock letter from the business, and the guidance names the small claims court as a later step. The free tool Resolver is mentioned too, though it is an independent company that not every business accepts.

The guidance is written for current licensees, so it does not say whether this route applies to a business whose licences have ended.

Checking the AG Communications Limited licence entry

Search the Commission's register for account 39483 or for mrplay.com, and read each activity's status and end date against the record box. The register held 2,629 business records, so a search by domain is the quicker route. This page restates one record and the Commission's published rules. Regulatory actions sit in a separate register that this page does not cover, and it says nothing about payouts or service.

In most Arab states online gambling is prohibited for residents, and a British licence, current or surrendered, changes none of that. The legality overview covers each country. Adults only.